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NLP Customer Feedback

Website

Most businesses ignore one of the most important aspects of branding, which is customer feedback. On the other hand, getting customer feedback and not analysing it can also affect your business. Our client had difficulty managing the increasing amount of customer feedback from different channels. Due to the large volume of data and processing issues, they struggled to understand customer sentiment and make informed decisions. They partnered with Vrinsoft to develop an NLP-based customer feedback web app that automates the whole process.

  • Industry

    Service

  • Year

    2023

  • Platform

    Website

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Key Features

Sentiment Analysis

Identify feedback sentiment instantly.

Entity Recognition

Recognise specific customer mentions for insight.

Topic Modelling

Find hidden trends in feedback data.

Survey Optimisation

Improve survey effectiveness and clarity.

Social media Listening

Monitor brand sentiment across platforms.

Customer Support Analysis

Extract insights from service interactions.

They Trusted Us

We needed to streamline the customer feedback and implement it in our process, but it was getting hard to maintain it. Once we connected with Vrinsoft, they quickly understood our requirements and delivered the solution. We have already implemented the NLP-driven customer feedback and are starting to get insights.

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Darian

Owner

Product Design

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